Only tax can be added to the advertised price, and in Alberta, that’s just 5 per cent GST.
The Alberta Motor Vehicle Industry Council (AMVIC) is the organization that’s supposed to be enforcing this consumer protection law.
The new vehicle market in Calgary was out of control in the period that we shopped. In 2013, the New York State Attorney General reached a 5,000 settlement with a Toyota dealership for adding a so-called 9 “administrative fee” to the purchase price of used vehicles.
The large majority of AMVIC investigators “indicated that they are frequently provided direction either directly or implied, as to how to proceed with an investigation” and “those directions suggested the appropriate outcome of an investigation”.That’s what the Automobile Protection Association’s (APA) team of mystery shoppers wanted to know when they visited 22 new car dealerships across Calgary.They shopped at many of the big brands – Chrysler, Ford, GM, Honda, Kia, Nissan, and Toyota - to see if they could purchase vehicles at the advertised prices. In the end, 19 out of 22 dealerships failed the APA’s survey and didn’t honour the advertised price - many charging hundreds or thousands of dollars more.When asked about the report, Bachinski told W5 “I’m not in a position to comment on it. It’s a draft report that AMVIC hasn’t had a chance to respond to.” Service Alberta Minister Stephen Khan also declined to comment on the draft report. “I think it would be very unfair of me to make comments about the report prior to being able to sit down with the board and the board chair.” Although he added: “We’re going to sit down and help the board ensure that AMVIC is delivering the kind of consumer protection that Albertans demand.” In the meantime, Iny has a warning for Calgary car buyers.“There’s no boots on the ground when it comes to consumer protection. jurisdictions, such as New York State, the rules on car dealer pricing and advertising are tough.
We learned that Service Alberta - the provincial ministry responsible for AMVIC – recently conducted a review of AMVIC’s complaint handling and investigation resolution practices.